Reported Nov 7, 2024
Quad Lock MAG Battery Pack Recalled Due to Fire Hazard; Imported by Quad Lock
Annex Products Pty Ltd., dba Quad Lock of Australia
Risk not classifiedThe agency has not ranked the risk yet — treat the notice as a caution.What you should do
Consumers should immediately stop using the recalled battery packs, remove them from the charger and contact Quad Lock for a full refund of the purchase price or a store credit. Visit www.quadlockcase.net/recall to participate in the recall. Consumers should dispose of lithium-ion batteries in accordance with local and state regulations and not in the trash.
Firm contact: Quad Lock toll-free at 833-362-9855 from 9 a.m. to 4 p.m. PT, Monday through Friday, email at recall@quadlock.com.au, or online at quadlockcase.net/recall or www.quadlockcase.com and click on "Recall" at the bottom of the page for more information.
What it looks like
Is this the product you have?
- MAG Battery Packs
- Amount recalled
- About 13,700 (In addition, about 1,580 were sold in Canada)
Where it was sold
Sold at Online at www.quadlockcase.com and www.amazon.com and through various third-party sellers worldwide from April 2023 through September 2024 for between $60 and $80..
Why it was recalled
The battery pack in the chargers can overheat, posing a fire hazard.
The agency has not ranked the risk yet — treat the notice as a caution.
Reports so far: Quad Lock has received 39 reports of incidents in the United States, including three reports of fire and 36 reports of smoking, melting, cracking or swelling, resulting in two reports of property damage. Quad Lock has received 170 reports of incidents internationally, including four reports of fire and 166 reports of smoking, melting, cracking or swelling, resulting in one report of property damage.
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