Reported Nov 7, 2024
GoveeLife and Govee Smart Electric Space Heaters Recalled Due to Fire and Burn Hazards; Imported by Govee
Govee Moments Trading Limited, of China and Govee Moments Limited of China
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled electric space heaters and contact the brands for a refund. Unplug the electric space heater, cut the power cord, and send an image of the destroyed electric space heater, the manufacturer's label and SN Code on the bottom or side of the unit to GoveeLife or Govee through the link https://recall.goveelife.com/heater-recall. Consumers who do not have the original order number will receive a refund ranging from $31.80 to $106.63, depending on the model purchased. For consumers who do have the original order number, they will receive a full refund of the purchase price. Consumers can find the order number in their purchase records on online sales channels. They can also contact heatersupport@goveelife.com if they have problems finding the order number.
Firm contact: GoveeLife or Govee toll-free at 833-772-5360 from 9 a.m. to 5 p.m. ET Monday through Friday, or online at https://us.govee.com or www.goveelife.com and click on "Recall Information" on the top of the page, or https://recall.goveelife.com/heater-recall for more information and to participate in the recall.
What it looks like
Is this the product you have?
- GoveeLife and Govee Smart Electric Space Heaters
- Amount recalled
- About 512,500 (In addition, about 48,600 in Canada)
Where it was sold
Sold at Online at Amazon.com, https://us.govee.com, the Govee Home App and TikTok Shop from September 2021 through September 2024 for between $30 and $150..
Why it was recalled
Stop using this product now
The smart electric space heaters can overheat, posing fire and burn hazards. Testing determined the smart electric space heaters do not comply with the voluntary industry safety standard, UL 1278, posing an overheating and fire risk from wireless control features.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firms have received 113 reports of overheating, including seven reports of fires and one report of a minor burn injury.
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