Reported Nov 14, 2024
woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards
woom Bike USA LLC of Austin, Texas
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. Consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer's crank replacement expense upon submission of the repair receipt. All known purchasers are being contacted directly by woom.
Firm contact: woom Bikes USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT, Monday through Friday, or email at productsafetyUS@woom.com, or online at https://faq.us.woombikes.com/category/88-recall-notice or www.woom.com/en_US/ and click on "Safety and Recalls" at the bottom of the page and to register for the recall using the online crank checker tool.
What it looks like
Is this the product you have?
woom bicycles OFF 5OFF AIR 5OFF 6OFF AIR 6and ORIGINAL 6
- Amount recalled
- About 2,500
Where it was sold
Sold at Online exclusively at http://www.woom.com U.S. from September 2016 through October 2020 for between $500 and $900..
Why it was recalled
Stop using this product now
The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received five reports of the crank breaking, including one report of an injury to a child.
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