Reported Dec 5, 2024
NetZero USA Recalls High Bay LED Light Fixtures Due to Fire Hazard
NetZero USA Holdings Inc. of Alpharetta, Georgia
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the High Bay LED light fixture that shows any sign of a loose LED board or discoloration of the lens and turn the circuit off. Customers can contact NetZero USA to schedule a free inspection and on-site repair to replace the plastic pins or replace the LED board. NetZero is contacting all known purchasers.
Firm contact: NetZero USA toll-free at 888-326-2220 from 9 a.m. to 5 p.m. ET. Monday through Friday, email at recall@netzero-usa.com, or online at https://netzero-usa.com/recall or at http://www.netzero-usa.com and click on "Recalls" in the middle of the page for more information.
What it looks like
Is this the product you have?
- High Bay LED light fixtures
- Amount recalled
- About 13,000
Where it was sold
Sold at NetZero USA, Citory Solutions, and Red Sail Developments and through other commercial distributors from August 2018 through October 2024 for between $100 and $415..
Why it was recalled
Stop using this product now
The plastic pins securing the LED light fixture can degrade, allowing the electrically charged LED board to come loose and contact items nearby that can catch fire, posing a fire hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received seven reports of loose LED boards burning. No injuries have been reported.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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