Reported Jan 16, 2025
Lexmark International Recalls Specialty Printers Due to Fire Hazard
Lexmark International Inc. of Lexington, Kentucky
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled printers and contact Lexmark to receive a free repair part. The repair part snaps into the unit inside the rear access panel.
Firm contact: Contact Lexmark toll-free at 866-470-1574 from 9 a.m. to 9 p.m. ET Monday through Friday, by email at safety@lexmark.com, or online at http://www.lexmark.com/recall or http://www.lexmark.com and click on "Recall" at the bottom of the page for more information.
What it looks like
Is this the product you have?
- MS725dvn and MX725adve Specialty Printers
- Amount recalled
- About 43,510 (In addition, about 4,000 were sold in Canada)
Where it was sold
Sold at Online at lexmark.com, CDW Logistics, Tech Data Product Management Inc. and Insight Direct USA Inc. from June 2018 through November 2024 for between $1,000 and $4,200..
Why it was recalled
Stop using this product now
A metal part inside the printer can dislodge, posing a risk of fire.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received two reports of the printers overheating including one reported fire. No damage or injuries have been reported.
Want the full recall guide?
The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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