Reported Jan 30, 2025
Johnson Health Tech North America Recalls Matrix-Brand Training Cycles Due to Fall Hazard
Johnson Health Tech North America Inc. ("JHTNA") of Cottage Grove, Wisconsin
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled cycles and contact Johnson Health Tech North America Inc. to schedule a service technician to install a free repair kit.
Firm contact: Johnson Health Tech North America Inc. ("JHTNA") toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT, Monday through Friday, email at cxrecall@matrixfitness.com or online at https://www.matrixfitness.com/us/eng/recalls, or go to www.matrixfitness.com and click on "Recalls" for more information. The firm is contacting all known purchasers directly.
What it looks like
Is this the product you have?
- Matrix-brand Training Cycles
- Amount recalled
- About 12,885 (In addition, about 140 were sold in Canada)
Where it was sold
Sold at Sold primarily to commercial fitness facilities, both by JHTNA directly and through third-party distributors, from January 2021 through October 2024 for between $2,530 and $7,305..
Why it was recalled
Stop using this product now
The training cycles' adjustable seat can unexpectedly lower while in use, posing a fall hazard to the rider.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received 63 reports of seats unexpectedly lowering, including two reports that users fell off the cycle when the seat lowered. No injuries have been reported.
Want the full recall guide?
The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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