Reported Apr 3, 2025
AmesburyTruth Recalls Ashland Casement Window Hinge Tracks Due to Impact Injury Hazard
Amesbury Industries Inc., d/b/a AmesburyTruth of Houston, Texas
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should leave windows in the closed and locked positions and immediately contact AmesburyTruth to coordinate a free window inspection by a professional, who will install free replacement hinge tracks for those with a manufacturing defect.
Firm contact: AmesburyTruth toll-free at 844-329-9697 from 8 a.m. to 5 p.m. CT Monday through Friday, by email at HingeTrackRecall@AmesburyTruth.com, or online at www.amesburytruth.com/recall or www.amesburytruth.com and click on "Recalls" located on the tool bar at the top of the home webpage for more information.
What it looks like
Is this the product you have?
- Ashland 10-inch and 14-inch two-bar casement window hinge tracks
- Amount recalled
- About 200,000
Where it was sold
Sold at AmesburyTruth to various window manufacturers or service parts providers nationwide from April 2024 through January 2025 for about $2..
Why it was recalled
Stop using this product now
The metal sliding arm can disengage from the hinge track causing the window sash to fall, posing an impact injury hazard to consumers.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received two reported incidents involving a window sliding arm becoming disengaged from the hinge tracks. No injuries have been reported.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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