Reported Jun 5, 2025
Rinnai America Recalls Boilers Due to Carbon Monoxide (CO) Poisoning Hazard
Rinnai America Corporation of Peachtree City, Georgia
Risk not classifiedThe agency has not ranked the risk yet — treat the notice as a caution.What you should do
Consumers should immediately stop using the recalled boilers and contact Rinnai to arrange to have a certified technician install the repair at no cost to the consumer. Consumers who must continue using the boiler while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas.
Firm contact: Rinnai America Corporation toll-free at 800-621-9419 from 8 a.m. to 8 p.m. ET Monday through Friday, email at recall@rinnai.us, or online at https://www.rinnai.us/support/recalls or at https://www.rinnai.us and click on "Recall" at the bottom of the page for more information.
What it looks like
Is this the product you have?
- Rinnai i-Series Plus gas boilers
- Amount recalled
- About 2,030 (In addition, 249 were sold in Canada)
Where it was sold
Sold at Independent heating and plumbing contractors and wholesale distributors nationwide, and online at Amazon.com, Homedepot.com and Lowes.com from September 2024 through February 2025 for between $3,900 and $5,000..
Why it was recalled
The boiler door can fail to seal properly due to incorrect screws, allowing carbon monoxide (CO) gases to escape, posing a carbon monoxide poisoning hazard.
The agency has not ranked the risk yet — treat the notice as a caution.
Reports so far: None reported
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