Reported Jun 12, 2025
More than One Million Anker Power Banks Recalled Due to Fire and Burn Hazards; Manufactured by Anker Innovations
Anker Innovations Limited of China
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled power banks and contact Anker Innovations for instructions on receiving a free replacement power bank. Visit https://www.anker.com/product-recalls to register for the recall. To receive a replacement, consumers will be required to submit a photo of their recalled power bank showing the model number, serial number, their name, the date of the photograph, and the word "recalled" written on the power bank in permanent marker. A purchase receipt will be requested but will not be required to participate in the recall. Consumers will also be required to confirm disposal of the power bank in accordance with applicable laws and regulations before receiving a replacement.
Firm contact: Anker toll-free at 800-988-7973 from 6 a.m. to 5 p.m. PT Monday through Friday, email at support@anker.com, or online at https://support.anker.com/s/emailcontactus. A Live Chat function is also available at https://support.anker.com/s/contact-us, or go to https://www.anker.com/product-recalls or www.anker.com and click on "Product Recalls" at the top of the page for more information.
What it looks like
Is this the product you have?
- Anker PowerCore 10000 power banks (model A1263 only)
- Amount recalled
- About 1,158,000
Where it was sold
Sold at Online at Anker, Amazon, Newegg and Ebay from June 2016 through December 2022 for about $27..
Why it was recalled
Stop using this product now
The lithium-ion battery in the power bank can overheat, posing fire and burn hazards to consumers.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: Anker has received 19 reports of fires and explosions. This includes two reports of minor burn injuries not requiring medical attention and 11 reports of property damage totaling over $60,700.
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