Reported Aug 14, 2025
Werner Recalls 20' and 24' Multi-Max Pro Multi-Purpose Ladders Due to Fall Hazard
Werner Co. of Itasca, Illinois
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled ladders and contact Werner to receive a full refund. Consumers should register at http://www.wernerco.com/recalls to receive details on how to dispose of the recalled ladder. Once disposal is complete, Werner will issue a full refund in the form of a check.
Firm contact: Werner toll-free at 888-624-1907 from 8:30 a.m. to 6 p.m. ET Monday through Friday, email at ladder@realtimeresults.net, or online at http://www.wernerco.com/recalls or at www.wernerco.com and click on "Recalls" at the bottom of the page for more information.
What it looks like
Is this the product you have?
- Werner 20' and 24' Multi-Max Pro Multi-Purpose Ladders
- UPCs
051751143171051751143188- Amount recalled
- About 122,250
Where it was sold
Sold at Home Depot stores nationwide and online at HomeDepot.com from November 2021 through February 2024 with average prices between $200 and $281..
Why it was recalled
Stop using this product now
The ladders' locking mechanism can jam and not fully lock into place, posing a fall hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received 18 reports of falls, including 14 reports of injuries resulting in bruising, lacerations, head injuries and fractures to the wrist, leg and ribs.
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