Reported Aug 14, 2025
Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard
Viewrail of Goshen, Indiana
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.
Firm contact: Viewrail toll-free at (888) 500-2151 from 9 a.m. to 5 p.m. ET Monday through Friday, by email at info@viewrail.com, or online at https://www.viewrail.com/recall or https://www.viewrail.com/support and click on "Product Recalls" at the bottom of the page for more information.
What it looks like
Is this the product you have?
- Electronic LED modules used on Floating Stairs and Rails
- Amount recalled
- About 2,720
Where it was sold
Sold at Viewrail.com from August 2023 through June 2025 for about $80..
Why it was recalled
Stop using this product now
The LED module can overheat, causing it to melt, posing a fire hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received 20 reports of modules overheating or melting. No injuries have been reported.
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