Reported Nov 13, 2025
Tesla Recalls Powerwall 2 AC Battery Power Systems Due to Fire and Burn Hazards; Risk of Serious Injury or Death
Tesla, Inc. of Reno, Nevada
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should ensure their Powerwall 2 system is online and check the Tesla App for a notification about whether their unit is included in the recall. Tesla has remotely discharged (or removed energy from the battery of) affected Powerwall 2 systems that are online, to prevent overheating, until the replacement is installed.
Firm contact: Tesla Support team by email at powerwallsupportna@tesla.com or toll-free at 877-961-7652 Monday through Friday 8 a.m. to 5 p.m. PT or online at https://tesla.com/support/energy/powerwall/own/powerwall-2-replacement or https://tesla.com and click on Energy, then select Support ? Powerwall ? Owners for more information.
What it looks like
Is this the product you have?
- Certain Tesla Powerwall 2 AC Battery Power System
- Amount recalled
- About 10,500
Where it was sold
Sold at Tesla.com/powerwall and through certified Tesla installers nationwide from November 2020 through December 2022 for about $8,000..
Why it was recalled
Stop using this product now
The lithium-ion battery cells in certain Powerwall 2 systems can cause the unit to stop functioning during normal use, which can result in overheating and, in some cases, smoke or flame and can cause death or serious injury due to fire and burn hazards.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received 22 reports of overheating, including six reports of smoking and five reports of fire, resulting in minor property damage. No injuries have been reported.
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