Reported Jan 29, 2026
Gazelle USA Recalls Urban Arrow FamilyNext Pro Cargo E-Bikes Due to Injury Hazard
Gazelle USA, LLC of Santa Cruz, California
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location.
Firm contact: Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at service.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information.
What it looks like
Is this the product you have?
- Urban Arrow FamilyNext Pro Cargo E-Bikes
- Amount recalled
- About 320
Where it was sold
Sold at Individual specialty stores from March 2025 through December 2025 for about $9,000..
Why it was recalled
Stop using this product now
The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received three reports of buckles not fully latching. No injuries have been reported.
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