Reported Jul 30, 2026
BenQ America Recalls GV31 Portable Projectors Due to Risk of Serious Injury or Death from Fire and Burn Hazards
BenQ America Corp. of Costa Mesa, California
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should stop using the projectors immediately and contact BenQ for a free battery repair or replacement projector, including shipping. Consumers will be asked to register at https://www.benq.com/en-us/support/gv31recall.html and receive a prepaid label and package to return the recalled product. Note: Do not throw this recalled projector with lithium-ion battery in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.
Firm contact: BenQ toll-free at 866-600-2367 from 8:30 a.m. to 5:30 p.m. CT Monday through Friday, email GV31recall@benq.com, or online https://www.benq.com/en-us/support/gv31recall.html or www.benq.com, and click on "Recalls" at the top of the page for more information.
What it looks like
Is this the product you have?
- BenQ GV31 Portable Projectors
- Amount recalled
- About 1,249 (In addition, about 240 were sold in Canada)
Where it was sold
Sold at Online at BenQ Store, BenQ INFTY lab, Iconic Micro, Memory Express and Amazon.com from July 2023 through May 2026 for between $500 and $600..
Why it was recalled
Stop using this product now
The recalled projectors' lithium-ion battery can overheat, posing a risk of serious injury or death from fire and burn hazards.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received three reports of the projector overheating, including one incident resulting in burns on hands.
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