Reported Oct 1, 2026 · Updated Oct 8, 2026
Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard
Gazelle USA LLC of Santa Cruz, California
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.
Firm contact: Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at recall.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on "Product Recalls" at the bottom of the page for more information.
What it looks like
Is this the product you have?
- Urban Arrow Cargo Electric Bikes
- Amount recalled
- About 1,032 (In addition, about 134 were sold in Canada)
Where it was sold
Sold at Sold At: Specialty bike stores nationwide from 2016 through 2022 for about $9,000..
Why it was recalled
Stop using this product now
The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported.
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