Reported Feb 2, 2016
Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards
Microsoft Corp. of Redmond, Wash
Risk not classifiedThe agency has not ranked the risk yet — treat the notice as a caution.What you should do
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
Firm contact: Microsoft toll-free at 855-327-7780 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.microsoft.com and click on Support, then Surface Support, then All Surface Support, then see Power Cords for more information
What it looks like
Is this the product you have?
- AC Power cords
- Amount recalled
- About 2.25 million (in addition, about 190,000 were sold in Canada)
Where it was sold
Sold at Microsoft stores, Best Buy, Costco and other stores nationwide, and online at www.microsoft.com, from February 2013 through March 15, 2015 for between $800 and $2,000 for the Surface Pro computer and between $64 and $80 for the power supply unit sold separately..
Why it was recalled
The power cords can overheat, posing fire or shock hazards.
The agency has not ranked the risk yet — treat the notice as a caution.
Reports so far: Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers.
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