Reported Jun 15, 2016
Sony Recalls VAIO Laptop Computer Battery Packs Due to Burn and Fire Hazards
SANYO ENERGY (Suzhou) Co., Ltd. of China, Panasonic subsidiary
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled battery packs, power off the laptop, remove the battery and follow instructions to obtain a free replacement. Until a replacement battery pack is received, consumers can use the laptop by plugging in the AC power only.
Firm contact: Sony Electronics toll-free at 888-476-6988 from 8 a.m. to 12 a.m. ET Monday through Friday or 9 a.m. to 8 p.m. ET Saturday and Sunday or online at www.sony.com, click on "Support" and then "Support Alerts" for more information.
What it looks like
Is this the product you have?
- Panasonic battery packs used in Sony Electronics laptop computers
- Amount recalled
- About 1,700 (in addition, 21 were sold in Canada)
Where it was sold
Sold at Best Buy, Sony retail stores, other consumer electronic stores nationwide and online at www.store.sony.com and other websites from February 2013 through October 2013 for between $550 and $1,000 as part of Sony VAIO laptops and for about $170 for battery packs sold separately.
Why it was recalled
Stop using this product now
The lithium-ion battery packs can overheat, posing burn and fire hazards.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: None reported
Want the full recall guide?
The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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