Reported Sep 20, 2016
Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards
Denon Electronics (USA) LLC of Mahwah, N.J.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.
Firm contact: Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on "Product Recall Information" at the bottom of the page.
What it looks like
Is this the product you have?
- HEOS 1 Go Pack rechargeable battery packs
- Amount recalled
- About 3,400 (in addition, 240 were sold in Canada)
Where it was sold
Sold at Best Buy (Magnolia), Brookstone and online at BestBuy.com and Amazon.com from May 2015 through June 2016 for about $100..
Why it was recalled
Stop using this product now
The battery can overheat, posing a fire and burn hazards
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: None reported
Want the full recall guide?
The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
Free recall alerts
Get alerted about new Denon Electronics (USA) LLC recalls
One email when a matching recall is published. No account, no cost, unsubscribe in one click.
We email you about recalls and nothing else. Every send has a one-click unsubscribe, and you can change your preferences any time without an account.