Reported Nov 1, 2016
Fox Factory Recalls Mountain Bike Shock Absorbers Due to Fall and Injury Hazards
Fox Factory, Watsonville, Calif.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using bicycles with the recalled rear shock absorbers and return them to the place of purchase for a free repair. Consumers unable to return their bicycles should contact Fox for instructions on receiving a free repair.
Firm contact: Fox toll-free at 855-360-3488 from 8 a.m. to 5 p.m. PT Monday through Friday, email at recall@ridefox.com or online at http://ridefox.com/recall and click on the recall link for more information.
What it looks like
Is this the product you have?
- Mountain bike rear shock absorbers
- Amount recalled
- About 6,100 (in addition, about 1,200 were sold in Canada)
Where it was sold
Sold at Independent bike stores nationwide, online at Jenson USA, Pro Bike Supply, Universal Cycles, Go-ride.com and other online bike retailers from March 2015 through September 2016. The shocks were installed as original equipment on full-suspension mountain bikes and frames sold for between about $2,700 to $10,000 and sold individually as an aftermarket accessory for about $600..
Why it was recalled
Stop using this product now
The bicycle's rear shock absorber outer sleeve can rupture, allowing the sleeve to come in contact with other bicycle parts or the rider, posing a fall and injury hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received seven reports of the shock absorber outer sleeve rupturing. No injuries have been reported.
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