Reported May 15, 2017
VanMoof Recalls Bicycles Due to Fall and Impact Hazards
VanMoof USA Inc. of Brooklyn, N.Y.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled bicycles and contact VanMoof to receive free replacement nylon bolts for the front fender and installation instruction The repair can be completed by the consumer without assistance.
Firm contact: VanMoof toll-free at 855-623-6673.from 9 a.m. to 7 p.m. ET Monday through Friday, email fenderbolt@vanmoof.com, or online at www.vanmoof.com or support.vanmoof.com on the top-right of the homepage of the website next to the language menu.
What it looks like
Is this the product you have?
- VanMoof B and S series bicycles
- Amount recalled
- 375
Where it was sold
Sold at Aika Trading, Calhoun Cycle, Orange Pedal, The Garage OTR, Seattle E-bike and other bicycle stores nationwide and online from January 2014 through December 2016 for about $800..
Why it was recalled
Stop using this product now
The front fender bolts do not break when an object gets stuck between the front tire and the front fender/mud guard, posing fall and impact hazards.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received two reports of riders injured when road objects created an obstruction between the bike fender and the front wheel. In both instances, the fender remained intact, because the stainless steel fender bolts did not break off. One instance resulted in bruises, scratches and a broken arm. In the second instance, the rider suffered a concussion.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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