Reported Jul 28, 2017
Nestlé Waters North America Recalls AccuPure Water Dispensers Due to Fire and Burn Hazards (Recall Alert)
Water Solutions (Hong Kong) Limited of Hong Kong
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting consumers directly to schedule installation of a replacement unit. Consumers with questions should contact Nestlé Waters.
Firm contact: Nestlé Waters toll-free at 844-895-9691 from 8 a.m. to 9 p.m. ET Monday through Friday, 8 a.m. to 4 p.m. ET Saturday or online at www.readyrefresh.com and click on "Safety & Storage" at the bottom of the page for more information.
What it looks like
Is this the product you have?
- AccuPure floor-standing filtration dispensers
- Amount recalled
- About 12,300
Where it was sold
Sold at These units were sold and rented to businesses nationwide from April 2011 through April 2017 as part of individual service contracts with Nestlé Waters. A limited number of units were purchased by these consumers for between $700 and $900, depending on the filtration system used. Nestlé Waters does not sell or provide these units at retail..
Why it was recalled
Stop using this product now
The dispensers can overheat and smoke, posing fire and burn hazards.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: Nestlé Waters has received 15 reports of overheating, including seven reports of units emitting smoke or catching fire. No injuries have been reported.
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