Reported Aug 16, 2017
FedEx Supply Chain Recalls Cellphone Batteries That Could Lead to Fire and Burn Hazards (Recall Alert)
FedEx Supply Chain Logistics & Electronics, Inc. of Cranberry Township, Pa.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled battery and power down their smartphone. Consumers who own the recalled battery will receive by mail from FedEx Supply Chain a free, new replacement battery and a postage paid box to return the recalled cellphone battery. A green dot has been affixed to the replacement batteries. FedEx Supply Chain is directly contacting consumers.
Firm contact: FedEx Supply Chain at 800-338-0163 from 9 a.m. to 6 p.m. ET Monday through Friday or online at www.exchangemybattery.com for more information.
What it looks like
Is this the product you have?
- Batteries in refurbished cellphones
- Amount recalled
- About 10,200 batteries
Where it was sold
Sold at The refurbished cellphones were distributed by FedEx Supply Chain and provided as replacement phones only through AT&T's Insurance program between December 2016 and April 2017..
Why it was recalled
Stop using this product now
The cellphone battery can overheat, posing fire and burn hazards.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: FedEx Supply Chain has received one report of a counterfeit battery overheating. There have been no reports of injuries or property damage.
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