Reported Feb 6, 2018
Tiffany & Co. Recalls Crystal Mugs Due to Burn and Laceration Hazards (Recall Alert)
Steklarna Rogaška D.d. of Slovenia
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled mugs and contact Tiffany & Co. for a full refund plus a $100 gift card. Consumers can return the mug for a refund and gift card through one of three options: 1) return the product to a local Tiffany & Co. store 2) return the mug using a pre-paid return shipping label provided by the firm or 3) contact Tiffany & Co. to dispatch a shipping carrier to the consumer's location to pick up the mug. If broken, do not attempt to return the mug. Carefully dispose of the glass and contact Tiffany & Co. for the refund and gift card. Tiffany is directly contacting consumers who purchased the recalled mugs.
Firm contact: Tiffany & Co. at 800-843-3269 from 8 a.m. until midnight ET Monday through Friday, and 8 a.m. until 8 p.m. ET on weekends, or online at www.tiffany.com and click on Frequently Asked Questions for more information.
What it looks like
Is this the product you have?
- Wheat Leaf Crystal Mugs
- Amount recalled
- About 3,300
Where it was sold
Sold at Tiffany & Co. stores, online at www.tiffany.com, in the Tiffany & Co. 2017 Home and Accessories catalog and through the "Tiffany For Business" sales channel in the U.S. from October 2017 through December 2017 for about $60..
Why it was recalled
Stop using this product now
The mugs can crack or break when used with or exposed to hot liquids, posing burn and laceration hazards.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: Tiffany & Co. has received six reports of the mug breaking when hot liquid was poured into it. No injuries have been reported.
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