Reported Mar 29, 2018
Primo Recalls Beverage Dispensers Due to Burn Hazard
Foshan Shunde Midea Water Dispenser Manufacturing Co., Ltd. of China
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers in high altitude areas over 6,000 feet in elevation should immediately stop using the recalled dispensers and contact Primo for a free replacement.
Firm contact: Primo toll-free at 866-429-7566 from 10 a.m. to 6 p.m. ET Monday through Friday, or at www.primowater.com and click on Recall Information for more information.
What it looks like
Is this the product you have?
- Primo hTrio Multi-purpose beverage dispensers
- Amount recalled
- About 11,000
Where it was sold
Sold at Sam's Club and online at Amazon.com, and Wayfair.com from January 2017 through December 2017 for between $200 and $250..
Why it was recalled
Stop using this product now
Hot water can drip from the machine when it is used in high altitude areas over 6,000 feet in elevation, posing a burn hazard to users.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: Primo has received three reports of hot water leaking from the product being used in high altitude areas, including one burn injury to a customer's hand.
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