Reported May 15, 2018
NY Thermal Recalls Boilers Due to Carbon Monoxide Hazard
NY Thermal Inc. of Canada
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers with recalled boilers should immediately contact the installer or distributor of the boiler to schedule a free repair. Consumers who continue use of the boilers while awaiting repair, should have a working carbon monoxide alarm outside of sleeping areas and on every level of the home.
Firm contact: NY Thermal at 800-688-2575 from 7 a.m. to 4 p.m. ET Monday through Friday or online at www.NTIboiler.com and click on “Urgent Recall Advisory” at the top of the page for more information.
What it looks like
Is this the product you have?
- NY Thermal (NTI) Trinity Tft and Slant/Fin CHS residential and commercial boilers
- Amount recalled
- About 16,000 (in addition, about 7,000 were sold in Canada)
Where it was sold
Sold at NTI professional wholesalers, heating and plumbing contractors and home appliance wholesalers nationwide from October 2011 through January 2018 for between $5,000 and $14,000..
Why it was recalled
Stop using this product now
The grommet seal can reduce in size over time and dislodge during use and allow the boiler to emit carbon monoxide, posing a CO poisoning hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received three reports of the grommet seal deteriorating or becoming dislodged and the boiler leaking condensation and carbon monoxide. No injuries have been reported.
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