Reported Jun 12, 2018
Ketra Recalls to Inspect Recessed Downlights Due to Electrical Shock Hazard
Ketra, Inc. of Austin, Texas
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled downlights and contact the firm to schedule a free inspection and, if needed, repair by a technician. Consumers should not try to inspect or repair the units themselves. Warnings and instructions must be followed to disconnect power prior to servicing, removing or replacing the recalled products.
Firm contact: Ketra, Inc. at 800-940-5917 from 9 a.m. to 5 p.m. ET Monday through Friday or online at www.Ketra.com and click on “Important Safety Notice” link or www.KetraRecall.com for more information.
What it looks like
Is this the product you have?
- Ketra D3 recessed downlights
- Amount recalled
- About 3,400
Where it was sold
Sold at Authorized Ketra lighting distributors and specialty audio/video stores nationwide from November 2016 through April 2018 for between $550 and $750..
Why it was recalled
Stop using this product now
The downlights power supply connectors can have incorrect wiring, posing an electric shock hazard to the user.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received two reports of incorrect wiring found in the downlights by an electrician. No injuries have been reported.
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