Reported Jul 10, 2018
ORTOVOX Recalls Avalanche Transceivers Due to Loss of Emergency Communications Capability
Ortovox of Germany
Risk not classifiedThe agency has not ranked the risk yet — treat the notice as a caution.What you should do
Consumers should immediately stop using the recalled transceivers and return them to Ortovox for a free repair, including free shipping.
Firm contact: ORTOVOX toll-free at 877-384-9252 from 8 a.m. to 5 p.m. MT Monday through Thursday, email at ortovox.warranty@deuterusa.com or online at www.ortovox.com and click on RECALL 3+ for more information.
What it looks like
Is this the product you have?
- Avalanche transceivers
- Amount recalled
- About 20,000 (In addition, about 7,000 were sold in Canada)
Where it was sold
Sold at Outdoor specialty stores, ski shops nationwide and direct to avalanche professionals, search and rescue personnel and mountain guides from July 2010 through April 2018 for about $350..
Why it was recalled
The transceiver can fail to work properly due to a software error and fail to transmit the position of survivors of an avalanche, resulting in delayed search and rescue operations.
The agency has not ranked the risk yet — treat the notice as a caution.
Reports so far: None reported
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