Reported Jul 31, 2018
Additional Incidents Prompt Johnson Health Tech to Reannounce Recall of Matrix Fitness Ascent Trainers and Ellipticals…
Johnson Health Tech North America, Inc. of Cottage Grove, Wis.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Exercise facilities should immediately unplug the machines and contact Johnson Health Tech North America to schedule a free repair. Machines can be used in self-powered mode without needing to be plugged into an electrical outlet. Johnson is contacting purchasers of the recalled ellipticals directly
Firm contact: Johnson Health Tech North America toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT Monday through Friday, or online at www.matrixfitness.com and click on Safety Notice at the bottom of the page.
What it looks like
Is this the product you have?
- Ascent Trainer® by Matrix and Matrix fitness elliptical
- Amount recalled
- About 3,000 (The trainers and ellipticals were previously recalled in January 2014.)
Where it was sold
Sold at Johnson Health Tech North America to dealers, commercial fitness facilities such as health clubs and military facilities nationwide from November 2011 through December 2012 for between $6,000 to $11,000 depending on console installed..
Why it was recalled
Stop using this product now
Moisture from user perspiration or cleaning liquids can build up in the power socket on the unit, causing a short circuit, posing a fire hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received 11 additional reports of sparking, smoking, "shorting out," and/or melting at the power cord and socket. No injuries have been reported. These reports are in addition to the 44 incidents initially disclosed in the 2014 recall.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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