Reported Nov 8, 2018
A. O. Smith Recalls Ultra-Low NOx Water Heaters Due to Fire Hazard
A. O. Smith Corp. of Milwaukee, Wis.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately turn off and stop using the recalled water heaters and contact A. O. Smith to determine if a free repair is necessary.
Firm contact: Consumers should go to www.waterheaterrecall.com, input their model and serial number and complete the form to determine if their water heater is subject to this recall. Consumers with Whirlpool, U.S. Craftmaster or American Water Heater brand water heaters can call toll-free 866-854-2793 from 8 a.m. to 10 p.m. Eastern Time Monday through Friday or 9 a.m. to 6 p.m. Saturday and Sunday. Consumers with Reliance, State, A. O. Smith, and Kenmore brand water heaters can call toll-free 866-880-4661 8 a.m. to 8 p.m. Eastern Time Monday through Friday or 9 a.m. to 6 p.m. Saturday for more information.
What it looks like
Is this the product you have?
- Ultra-Low NOx water heaters
- Amount recalled
- About 616,000
This recall covers 2 products
The agency filed one notice per product. You are reading one of them; the other one is below.
Where it was sold
Sold at Independent contractors, plumbers, plumbing supply vendors and at various home improvement and hardware stores primarily in California from April 2011 through December 2016 for between $500 and $1,000..
Why it was recalled
Stop using this product now
The water heater's gas burner screen develops tears. The water heater's burner can then create excess radiant heat, posing a fire hazard if the water heater is installed directly on a wood or other combustible floor.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: A. O. Smith has received six reports of fires occurring from a water heater installed directly on a combustible surface. No injuries have been reported.
Want the full recall guide?
The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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