Reported Dec 20, 2018
Navien Recalls Tankless Water Heaters and Boilers Due to Risk of Carbon Monoxide Poisoning
Kyung Dong Navien Co. Ltd., South Korea
Risk not classifiedThe agency has not ranked the risk yet — treat the notice as a caution.What you should do
Consumers should immediately stop using the recalled water heaters and boilers that are using propane gas and contact Navien for a free replacement conversion kit. Consumers who continue use of the water heaters and boilers while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
Firm contact: Navien at 800-244-8202 from 8 a.m. to 5 p.m. PT or e-mail recall@navien.com or online at https://www.navieninc.com/news for more information.
What it looks like
Is this the product you have?
- Navien condensing tankless water heaters and combination boilers
- UPCs
884954974101884954974194884954966083- Amount recalled
- About 3,400
Where it was sold
Sold at Wholesale distributors to installers nationwide from August 2018 through October 2018 for about $1,400 to $1,700 for water heaters and $3,800 for combination boilers..
Why it was recalled
A kit installed on the tankless water heaters and boilers to convert them from natural gas to propane can cause the unit to produce excessive amounts of carbon monoxide, posing a risk of carbon monoxide poisoning to consumers.
The agency has not ranked the risk yet — treat the notice as a caution.
Reports so far: None
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