Reported Mar 19, 2019
myStromer Recalls Electric Bicycles Due to Crash and Injury Hazards (Recall Alert)
myStromerUSA Corp., dba Stromer, a subsidiary of myStromer AG of Vista, Calif.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled bicycle and take it to an authorized Stromer dealer for a free repair. myStromer is contacting all known purchasers directly.
Firm contact: myStromer at 800-819-4262 from 9 a.m. to 5 p.m. PT Monday through Friday, 9 a.m. to 5 p.m. PT Saturday and Sunday, email at stem@stromerbike.com or online www.stromerbike.com and click on Recalls for more information
What it looks like
Is this the product you have?
- Stromer ST5 electric bicycles
- Amount recalled
- About 195
Where it was sold
Sold at Stromer authorized dealers nationwide from April 2018 through February 2019 for about $10,000..
Why it was recalled
Stop using this product now
The bicycle stem can break, posing crash and injury hazards to the rider.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: myStromer has received one report of a stem breaking. No injuries have been reported.
Want the full recall guide?
The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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