Reported Apr 17, 2019
Heat Hero Recalls Portable Plug-in Heaters Due to Fire and Burn Hazards (Recall Alert)
Heat Hero LLC of Irvine, Calif.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled heaters and contact Heat Hero for a free replacement unit, including shipping. Heat Hero is contacting all known purchasers directly
Firm contact: Heat Hero toll-free at 877-479-9172 from 8:30 a.m. to 4:30 p.m. PT Monday through Friday or online at https://shop.buyheathero.com and click on “Recall Information” at the bottom of the page for more information.
What it looks like
Is this the product you have?
- Portable mini heaters
- Amount recalled
- About 20,000 (In addition, about 49 units weres sold in Canada)
Where it was sold
Sold at Online at Shop.buyheathero.com from October 2018 through March 2019 for between $35 and $45..
Why it was recalled
Stop using this product now
The heater can overheat, smoke and catch fire, posing fire and burn hazards.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received 117 reports of the heater overheating, including 47 units smoking and 10 catching on fire, two resulting in property damage. No injuries have been reported.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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