Reported Aug 27, 2019
Happy Plugs Recalls Wireless Headphones Due to Burn Hazard
Happy Plugs Inc. of New York
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled headphones and charging cable, and return them to their place of purchase or contact Happy Plugs to receive free replacement headphones and charging cable.
Firm contact: Happy Plugs at 800-419-2988 from 9 a.m. to 5 p.m. PT Monday through Friday, email customerservice@happyplugs.com and include “Recall” in the subject line, or online at https://happyplugs.com and click on “Support,” then “Warranty and Returns,” then click on “Voluntary Recall and Exchange Program.” The direct link to the recall page can be found at https://happyplugs.zendesk.com/hc/en-us/articles/360024787134-Voluntary-Recall-and-Exchange-Program
What it looks like
Is this the product you have?
- Happy Plugs Bluetooth Wireless II Headphones
- UPCs
811613031059811613031066811613031073811613031080811613031097811613031103811613031110811613031127811613032056811613032063- Amount recalled
- About 6,900 (In addition, about 2,550 were sold in Canada)
Where it was sold
Sold at Macy's stores nationwide and online at happyplugs.com from January 2019 through May 2019 for between $10 and $40..
Why it was recalled
Stop using this product now
The micro-USB charging cable packaged with Happy Plugs wireless headphones can cause the headphones to overheat, posing a burn hazard to consumers.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received one report of the headphones overheating while plugged into their micro-USB charging cables. No injuries have been reported.
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