Reported Aug 28, 2019
Whirlpool Recalls Glass Cooktops with Touch Controls Due to Burn and Fire Hazards
Whirlpool Corporation of Benton Harbor, Mich.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately contact Whirlpool to arrange for a free installation of a replacement cooktop. When not in use, turn the unit off at the circuit breaker. Do not leave flammable materials or empty cookware on or near the cooktop.
Firm contact: Whirlpool toll-free at 888-900-7897 from 8 a.m. to 8 p.m. ET Monday through Friday, or online at repair.whirlpoolcorp.com. Consumers can also visit either www.whirlpool.com, www.kitchenaid.com, or www.jennair.com and click on “Recall Information” at the bottom of the page for more information.
What it looks like
Is this the product you have?
- Whirlpool, KitchenAid and JennAir brand glass cooktops with touch controls
- Amount recalled
- About 26,300 (In addition about 2,800 units were sold in Canada and 128 units in Mexico)
Where it was sold
Sold at Lowe's, The Home Depot, Best Buy and other home improvement, home appliance and other stores and online from March 2017 through August 2019 for between $1,150 and $2,500..
Why it was recalled
Stop using this product now
The recalled cooktop surface elements can turn on by themselves, posing burn and fire hazards.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: Whirlpool Corporation has received 133 reports of incidents involving the cooktop surface elements turning on by themselves. This resulted in 14 reports, including 13 in the U.S. and 1 in Canada, of heat damage to nearby items and four reports of items catching on fire, including one report of property damage. Two minor burn injuries have been reported.
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