Reported Aug 30, 2019
GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall…
Borqs Hong Kong Limited
Risk not classifiedThe agency has not ranked the risk yet — treat the notice as a caution.What you should do
Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.
Firm contact: GreatCall at 800-359-1791 from 5 a.m. to 8 p.m. PT daily, email at customerservice@greatcall.com or online at www.greatcall.com and click on Product Support for more information.
What it looks like
Is this the product you have?
- Lively Mobile Plus Emergency Alert Devices
- Amount recalled
- About 44,300
Where it was sold
Sold at Best Buy and Walmart stores nationwide and online at www.greatcall.com and www.amazon.com from April 2019 through May 2019 for between $25 and $50..
Why it was recalled
The call button can fail when pushed by the consumer in an emergency.
The agency has not ranked the risk yet — treat the notice as a caution.
Reports so far: None reported.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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