Reported Oct 10, 2019
Carrier Recalls Carrier- and Bryant-Branded Heat Pumps Due to Fire Hazard
Carrier Corporation of Palm Beach Gardens, Fla.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately contact their installing servicer, dealer or contractor to arrange for a free repair. While awaiting repair, consumers should monitor affected units while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units.
Firm contact: Contact the dealer locator on www.carrierductless.com (for Carrier-branded products) and www.bryantductless.com (for Bryant-branded products) and click on “Find a Dealer” at the bottom of the page or contact Carrier toll-free at 844-468-4301 from 8 a.m. to 5 p.m. ET Monday through Friday, for assistance in locating a Carrier or Bryant dealer in your area for more information.
What it looks like
Is this the product you have?
- Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi zone and 4-ton single-zone ductless heat pumps
- Amount recalled
- About 5,350 (in addition, about 450 were sold in Canada)
Where it was sold
Sold at Carrier and Bryant distributors, independent dealers and contractors nationwide from March 2015 through April 2019 for between about $600 and about $4,000..
Why it was recalled
Stop using this product now
The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: Carrier has received six reports of the heat pumps catching fire (one occurred in the United States and five in Canada). No injuries have been reported.
Want the full recall guide?
The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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