Reported Feb 27, 2020
Lennox Industries Recalls Ductless Heat Pumps Due to Fire Hazard
Lennox Industries Inc. and/or Lennox Industries (Canada) Ltd. of Canada
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately contact their installing servicer, dealer, or contractor to arrange for a free replacement of the outdoor unit. While awaiting replacement, consumers should monitor the recalled heat pumps while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units. Lennox is contacting all known independent dealers about the recall directly. The dealers will contact individual consumers to arrange for recalled outdoor units to be removed and replacement units to be installed.
Firm contact: Lennox at 800-527-3506 from 8 a.m. to 5 p.m. CT Monday through Friday or by clicking on the Recall Notice posting on the landing page of https://www.lennox.com or by visiting https://www.lennox.com/about/safety/product-recalls.
What it looks like
Is this the product you have?
- Lennox Ductless Single-Zone and Multi-Zone heat pumps
- Amount recalled
- About 1,650 (in addition, about 380 were sold in Canada)
Where it was sold
Sold at Lennox independent dealers nationwide from January 2016 through November 2019 for between $8,700 and $15,550..
Why it was recalled
Stop using this product now
Internal electrical components can fail, allowing the units to overheat, posing a fire hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received two reports, both in Canada, of overheating. One report included a small hole in the heat pump motor due to melting and one report of the fan blade and motor catching fire. No injuries have been reported.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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