Reported May 1, 2020
Epson Recalls Power Adapters Sold with Epson Scanners Due to Burn and Fire Hazards
Epson America Inc. of Long Beach, Calif.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled adapters and contact Epson to receive a free replacement adapter.
Firm contact: Epson USA toll-free at 888-367-2656 from 8 a.m. to 4 p.m. PT Monday through Friday or online at www.epson.com and click “Support” for more information.
What it looks like
Is this the product you have?
- Power adapters sold with Epson scanners
- Amount recalled
- About 314,000 (In addition, 25,000 in Canada)
Where it was sold
Sold at Best Buy, Office Depot, Staples, Walmart, and department stores nationwide from January 2010 through December 2015 for between $55 and $80 for the scanner and adapter..
Why it was recalled
Stop using this product now
The power adapters can overheat, melt and catch fire, posing burn and fire hazards.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: Epson is aware of 15 incidents worldwide of the adapter melting or catching fire, resulting in property damage. No injuries have been reported.
Want the full recall guide?
The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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