Reported Jun 17, 2020
Rexair Recalls to Repair Rainbow SRX Vacuums Due to Fire and Burn Hazards
Rexair LLC of Troy, Mich.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately unplug and stop using their affected SRX vacuum and contact an authorized Rainbow distributor for a free repair.
Firm contact: Contact the authorized distributor listed on the SRX sales receipt, or locate the nearest authorized distributor by entering the SRX vacuum’s serial number into the distributor locator found on the Rexair website https://rainbowsystem.com/SRX-120-Repair/ or contact Rexair toll-free at 833-940-2775 from 10 a.m. to 10 p.m. ET or online at https://rainbowsystem.com and click on the recall button on the homepage for more information.
What it looks like
Is this the product you have?
- Rainbow SRX Vacuums
- Amount recalled
- About 38,000 (In addition, about 4,800 sold in Canada)
Where it was sold
Sold at Independent authorized Rainbow distributors nationwide to consumers from June 2019 through June 2020 for about $3,200..
Why it was recalled
Stop using this product now
The circuit board on the vacuum can spark, posing fire and burn hazards.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: There have been two reports of the SRX vacuum catching fire. No injuries have been reported.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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