Reported Jun 17, 2020
Republic Wireless Recalls Relay Charging Cables Due to Overheating and Burn Hazards
Republic Wireless Inc. of Raleigh, North Carolina
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled charging cables and contact Republic Wireless for a free replacement charging cable. Republic Wireless is contacting consumers of affected products who have active accounts to provide free replacement cables. Customers who purchased a Relay device but do not currently have an active account can contact Republic Wireless to determine if they have an affected product and to obtain a free replacement.
Firm contact: By email at support@relaygo.com, online at www.relaygo.com/cableinfo or at www.relaygo.com and click on “Support Documentation” and then “Important Notice About Relay Charging Cables”, or call Republic Wireless toll-free at 833-832-0053.
What it looks like
Is this the product you have?
- Charging Cable for Relay Screenless Communication Devices
- Amount recalled
- About 15,000
Where it was sold
Sold at Relay devices packaged with recalled charging cables were sold at Relaygo.com, Target, and Amazon beginning in May 2018 for between $49 to $100. Individual recalled cables were sold on Relaygo.com for about $15.00 from May 2018 through May 2019..
Why it was recalled
Stop using this product now
The charging cable can overheat and partially melt, posing a burn hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: Republic has received two reports of incidents of the charging cable overheating. No injuries have been reported.
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