Reported Sep 9, 2020
WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards
WHILL, Inc. (Japan) of Japan
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
Firm contact: WHILL toll-free at 844-699-4455, email at na.team@whill.inc or online at https://whill.us/ and click on “Contact” and then “Support” for more information.
What it looks like
Is this the product you have?
- WHILL Personal Electric Vehicles, Model Ci
- Amount recalled
- About 1,160
Where it was sold
Sold at Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500..
Why it was recalled
Stop using this product now
The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: There have been 15 reports of device malfunctions. No injuries have been reported.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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