Reported Nov 25, 2020
Santa Cruz Bicycles Recalls Bicycles with Aluminum Frames Due to Fall Risk
Santa Cruz Bicycles LLC, Santa Cruz, Calif.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled bicycles with aluminum frames and contact the firm to arrange for a free inspection. Consumers with affected frames can choose either a free replacement aluminum frame or a refund voucher for the value of the recalled frame.
Firm contact: Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5p.m. PT Monday through Friday, by email at qualityassurance@santacruzbicycles.com or online at http://www.santacruzbicycles.com and click on the “Product Recall” link for more information.
What it looks like
Is this the product you have?
- Model Year 2020 Aluminum Santa Cruz and Juliana Bicycles
- Amount recalled
- About 2,900 (In addition, about 216 were sold in Canada)
Where it was sold
Sold at Bicycle stores nationwide and specialty online retailers from June 2019 through October 2020 for about $2,000 for frames sold separately and about $3,500 to $4,300 for complete bikes with the aluminum frames..
Why it was recalled
Stop using this product now
The aluminum frame pieces could have experienced thermal damage during a non-standard paint stripping operation and can bend or buckle, posing a fall hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: Santa Cruz has received four reports of the recalled aluminum frame bicycle pieces bending or buckling. No injuries have been reported.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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