Reported Dec 9, 2020
Neptune Benson Recalls Delta Ultra-Violet Generators For Pools and Spas Due to Fire Hazard
Neptune Benson, of Warwick, Rhode Island (after August 2016)
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately unplug and discontinue use of the generator and contact Neptune Benson for a free inspection and repair or replacement.
Firm contact: Neptune Benson toll-free at 888-847-8710 from 8 a.m. to 7 p.m. ET Monday through Friday online at https://www.evoqua.com/en/brands/Neptune-Benson and click on the “recall” link for more information.
What it looks like
Is this the product you have?
- Delta UV EA-4H-10 ultra-violet generators installed in swimming pools and swim spas
- Amount recalled
- About 4,560
Where it was sold
Sold at Neptune Benson sold the generators to pool and spa commercial customers from August 2016 through February 2020 for about $320. Prior to August 2016, the generators were manufactured and sold by Delta UV Corporation to pool and spa commercial customers..
Why it was recalled
Stop using this product now
Water can leak within the generator, causing excessive heat build-up in the area where the power cord connects to the body of the generator unit, which can pose a fire hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received 92 reports of incidents involving overheating, melting or burning of the generators and the area around the generators. No injuries have been reported.
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