Reported Dec 16, 2020
LG Energy Solution Michigan Recalls Home Energy Storage Batteries Due to Fire Hazard
LG Energy Solution Michigan, Inc., of Holland, Mich. (formerly LG Chem Michigan Inc.), a wholly-owned subsidiary of LG Energy Solution, Ltd. (in turn a wholly-owned subsidiary of LG Chem Ltd.)
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers with recalled batteries should immediately contact LG Energy Solution Michigan to schedule a free replacement. LG Energy Solution Michigan, its distributors and its installers also are attempting to contact all owners directly to arrange for modifications to the recalled batteries to reduce the risk of overheating until they can be replaced with new batteries.
Firm contact: LG Energy Solution Michigan toll-free at 888-737-8104 from 9 a.m. to 5 p.m. ET Monday through Friday, email at RESUservice@lgensol.com, or online at www.lgessbattery.com/us and click on “Battery Recall: Free Replacement Campaign” for more information.
What it looks like
Is this the product you have?
- LG Chem "RESU 10H" Lithium-Ion Residential Energy Storage System
- Amount recalled
- About 1,815
Where it was sold
Sold at Various distributors of solar energy storage systems nationwide, including, but not limited to Sunrun, AEE Solar, Baywa, CED, Krannich, Independent Electric Supply, and Inter Island Solar Supply, from January 2017 through March 2019 for about $8,000..
Why it was recalled
Stop using this product now
The home batteries can overheat, posing a risk of fire and emission of harmful smoke.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received five reports of fires resulting in minor property damage. No injuries have been reported.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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