Reported Feb 12, 2021
NZXT Recalls H1 Computer Cases Due to Fire Hazard
NZXT Inc. of City of Industry, Calif.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled computer cases and contact NZXT for a free repair kit.
Firm contact: NZXT toll-free at 888-965-5520 from 8 a.m. to 6 p.m. PT Monday through Friday, by email at h1support@nzxt.com, or online at https://info.nzxt.com/h1-recall/ or www.nzxt.com and click on "Contact" then "Customer Support" for more information.
What it looks like
Is this the product you have?
- NZXT H1 computer cases
- Amount recalled
- About 32,000 (In addition, about 1,024 were sold in Canada)
Where it was sold
Sold at Online at www.NZXT.com and in electronic stores nationwide from February 2020 through February 2021 for about $350..
Why it was recalled
Stop using this product now
Metal screws that attach the PCIe riser assembly to the chassis can cause a short in the printed circuit board and overheating, posing a fire hazard due to the circuit board's design.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: NZXT has received 11 reports of circuit boards overheating or catching fire worldwide, six of which occurred in the U.S. No injuries have been reported.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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