Reported Jul 27, 2021
Facebook Technologies Recalls Removable Foam Facial Interfaces for Oculus Quest 2 Virtual Reality Headsets Due to Skin…
Facebook Technologies LLC of Menlo Park, Calif.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers who experience a skin irritation or reaction should immediately stop using the recalled foam facial interface, and all consumers should contact Facebook Technologies to receive a free silicone cover. Facebook Technologies is contacting all Quest 2 users directly.
Firm contact: Facebook Technologies toll-free at 877-960-0889 anytime, or online at https://www.oculus.com/quest-2/removable-facial-interface-alert or www.oculus.com and click on Support at the top of the page then on the facial interface recall banner for more information.
What it looks like
Is this the product you have?
- Removable Foam Facial Interfaces for Oculus Quest 2 Virtual Reality Headsets
- Amount recalled
- About 4 million (In addition, about 172,600 in Canada)
Where it was sold
Sold at BestBuy, GameStop, Target, Walmart, and other retailers, and online at Oculus.com, Amazon.com, BestBuy.com, Gamestop.com, Target.com, and Walmart.com between October 2020 and July 2021. The foam facial interfaces which were included with headsets sold for between $300 and $400, depending on the model; about $20 for a facial interface sold individually; and about $40 as part of a Fit Pack..
Why it was recalled
Stop using this product now
The foam facial interfaces can cause facial skin irritation and reactions including rashes, swelling, burning, itching, hives, and bumps.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received approximately 5,716 reports of incidents of skin irritation and approximately 45 reports of consumers that required medical attention.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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