Reported Aug 11, 2021
dormakaba Recalls Delayed Egress Locks Due to Risk of Entrapment in an Emergency
Shanghai One Top Corporation of Shanghai, China
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Facilities using the recalled locks should contact the firm for instructions on receiving a free repair of the firmware by a technician.
Firm contact: dormakaba at 800-265-6630 from 8 a.m. to 5 p.m. ET Monday through Friday, email at DE8310.Recall@dormakaba.com or online at dormakaba.us and search for "recall" or "DE8310" for more information or here.
What it looks like
Is this the product you have?
- Delayed Egress Locks
- Amount recalled
- About 2,400
Where it was sold
Sold at Installed by contractors nationwide from October 2019 through March 2021 for between $1,200 and $1,400..
Why it was recalled
Stop using this product now
The lockset can fail to open, posing an entrapment hazard and inability to vacate a location in an emergency.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received reports of 56 incidents with the recalled locks. No injuries have been reported.
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