Reported Mar 2, 2022
Fitbit Recalls Ionic Smartwatches Due to Burn Hazard; One Million Sold in the U.S.
Fitbit LLC (f/k/a Fitbit, Inc.) of San Francisco, Calif.
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled Ionic smartwatches and contact Fitbit to receive pre-paid packaging to return the device. Upon receipt of the device, consumers will be issued a refund of $299. Fitbit will also provide participating consumers with a discount code for 40% off select Fitbit devices.
Firm contact: Fitbit toll-free at 888-925-1764, available 24 hours a day, 7 days a week or online at help.fitbit.com/ionic or www.fitbit.com and click on "Product Help" at the bottom of the page for more information or fitbitionic.expertinquiry.com.
What it looks like
Is this the product you have?
- Fitbit Ionic smartwatches
- Amount recalled
- About 1 million in the U.S. (In addition, about 693,000 were sold internationally)
Where it was sold
Sold at Best Buy, Kohl's, Target and other stores nationwide and online at Amazon.com and Fitbit.com from September 2017 through December 2021 for between $200 to $330. Fitbit stopped production of Ionic in 2020..
Why it was recalled
Stop using this product now
The lithium-ion battery in the Ionic smartwatch can overheat, posing a burn hazard.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: Fitbit has received at least 115 reports in the United States (and 59 reports internationally) of the battery in the watch overheating with 78 reports of burn injuries in the United States including two reports of third-degree burns and four reports of second-degree burns (and 40 reports of burn injuries internationally).
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