Reported Mar 24, 2022
Segway Recalls Ninebot Children's Bicycle Helmets Due to Risk of Head Injury
GuangZhou NOW Sports Gear Co. Ltd. of China
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the recalled helmets and return them to Segway for a full refund. Segway is contacting all known purchasers to facilitate returns using prepaid postage.
Firm contact: Segway toll-free at 888-523-5583 from 5:30 a.m. to 5 p.m. PT any day, email at product.recall@segway.com or online at https://segway- ninebot.force.com/hc/SegwayRequestNewForm or www.Segway.com and click on "Recall" under the Customer Support Column and then on the blue Help chat icon on the right side of the page for more information.
What it looks like
Is this the product you have?
- Ninebot Children's Bicycle Helmets
- Amount recalled
- About 960
Where it was sold
Sold at Best Buy and other retailers nationwide and online at Segway.com and Amazon.com from December 2020 through May 2021 for between $30 and $50..
Why it was recalled
Stop using this product now
The bicycle helmets do not comply with the positional stability and retention system requirements of the U.S. CPSC federal safety standard for bicycle helmets. The helmets can fail to protect in the event of a crash, posing a risk of head injury.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: None reported
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