Reported Jun 9, 2022
Hisense USA Recalls Bottom Freezer, French Door Refrigerators Due to Impact Injury Hazard; Sold Exclusively at Lowe's
Hisense USA of Suwanee, Georgia
High riskUsing this product could cause serious injury, illness or death — stop using it now.What you should do
Consumers should immediately stop using the refrigerator if the recalled refrigerator's doors fail to open or close normally until they are repaired. Consumers should contact Hisense USA to determine if their unit is part of the recall and to schedule a free in-home service appointment to have the refrigerator door hinges replaced.
Firm contact: Hisense online at www.hisense-usa.com/product-safety-recall/french-door-refrigerator-2020, toll-free at 888-497-1189 from 9 a.m. to 9 p.m. ET Monday through Friday, 9 a.m. to 6 p.m. ET Saturday and Sunday, email at recall.usa@hisense.com or online at https://www.hisense-usa.com and click on Recall Information at the bottom.
What it looks like
Is this the product you have?
- Hisense French Door Refrigerators with Ice Maker
- Amount recalled
- About 55,200 (In addition, 78 in Canada)
Where it was sold
Sold at Lowe's stores nationwide and online at Lowes.com from August 2020 through February 2022 for about $1,500..
Why it was recalled
Stop using this product now
The refrigerator's door hinge can break causing the door to detach when the consumer tries to open the French doors, posing an impact injury hazard to the consumer.
Using this product could cause serious injury, illness or death — stop using it now.
Reports so far: The firm has received 139 reports of the refrigerator doors loosening or detaching and five reports of injuries, including foot bruises and lacerations.
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The guide adds the identifying codes laid out for scanning, symptoms to watch for, a timeline, and news coverage of this recall.
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